Business Analysis Certification Practice Test 2025 - Free Business Analyst Practice Questions and Study Guide

The process of storyboarding in business analysis primarily assists in mapping customer goals and challenges. Storyboarding is a visual tool that allows business analysts to create a sequence of illustrations or images that depict user experiences, workflows, or processes. This method helps the team visualize how users will interact with a product or service, focusing on their journey, needs, and potential obstacles they may face.

By detailing these elements, storyboarding effectively captures the essence of user experiences, enabling analysts to discuss and align on the goals and challenges faced by customers. This insight is crucial for ensuring that any developments or changes made in the project are user-centered, ultimately leading to solutions that better address customer needs.

In contrast, while outlining project costs, structuring team communication, and defining project timelines are all important aspects of project management and business analysis, they do not directly relate to the core function of storyboarding. Storyboarding is specifically designed to enhance understanding of user interactions and to facilitate discussions around customer perspectives.