Business Analysis Certification Practice Test 2026 - Free Business Analyst Practice Questions and Study Guide

Question: 1 / 400

Which of the following is an appropriate first step in mapping business processes?

A complex contentious process to resolve disputes.

A core business process to achieve major impact.

A low-risk process to gain momentum.

Choosing a low-risk process to gain momentum is an appropriate first step in mapping business processes because it allows for a smoother entry into the process analysis. By selecting a process that is less complex and poses fewer challenges, analysts can focus on understanding the fundamentals of process mapping without the additional pressures that come with high-stakes or highly contentious processes.

Starting with a low-risk initiative can build confidence and foster an environment of collaboration among stakeholders. It enables the team to establish a clear methodology, tools, and techniques for process mapping without the fear of significant repercussions if errors occur. This approach also encourages stakeholder engagement and supports knowledge sharing, setting the stage for more complex process improvements in the future.

Other options, such as resolving disputes in a complex process, might introduce significant challenges or resistance that can hinder the mapping efforts. Mapping a core business process for major impact, while important, could also lead to unnecessary stress and potential failures if the team is new to the process mapping discipline. Similarly, focusing on processes with extensive documentation may present overwhelming amounts of information, causing confusion rather than clarity for those new to the mapping process. By selecting a low-risk process first, the team can effectively gather insights and establish a solid foundation for future mapping initiatives.

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A process with extensive documentation.

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