Business Analysis Certification Practice Test 2025 - Free Business Analyst Practice Questions and Study Guide

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What factor contributes to increased user engagement when implementing a new system?

Introducing mandatory training sessions.

Involving users in the change management analysis.

Involving users in the change management analysis significantly contributes to increased user engagement when implementing a new system. This approach allows users to have a voice in the process, which not only helps in identifying their needs and concerns but also fosters a sense of ownership and responsibility towards the new system. Engaging users early on can lead to better acceptance, as they feel their feedback is valued and that they are an integral part of the transition. This collaborative atmosphere encourages users to be more invested in learning the new system, ultimately enhancing engagement and adoption rates.

While the other options, such as mandatory training, regular updates, and extensive documentation, may have their own merits, they often do not create the same level of involvement and empowerment as actively including users in the decision-making and analysis processes. Users who are part of the change management are more likely to understand the rationale behind changes and see their practical implications, which can lead to a more positive overall experience with the new system.

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Providing regular updates via email.

Offering extensive documentation for processes.

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